- 100% satisfaction guaranteed on every order -
Substitutions
Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.
In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.
Cancellations
Should any customer place an order through dottiesflowers.com and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If you need to cancel an order after you place it, it is best if you call the flower shop directly at 818-996-2603 for a faster response. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.
Funeral Cancelations must be made 24 hours before service time.
Refund & Return Policy
Dottie's stands behind every product we sell. We offer our 100% Customer Satisfaction Guarantee with every flower arrangement that we design and deliver. If for any reason you are not completely satisfied with the flower arrangement we have delivered, simply contact our customer service department at (818) 996-2603. We will do whatever it takes to make it right. Because we know that if you’re not satisfied, neither are we. We will work through what the issue is and determine a solution, that may involve a full or partial refund for your purchase, a gift card or a replacement of the original arrangement.
If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact Dottie's directly. In almost every case, we will gladly replace the arrangement with one of equal or greater value, free of charge.
Dottie's is not responsible for any order where the recipient refuses to accept the item. Dottie's will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.
Stop in and visit one of our Dottie's Flowers & Plants locations listed below!
Are you looking for the best local flower shop in Los Angeles, Ca?
DELIVERY & PICKUP ONLY
1936 W Glenoaks Blvd - DELIVERY & PICKUP ONLY
DELIVERY & PICKUP ONLY
4566 Pickford St - DELIVERY & PICKUP ONLY
DELIVERY & PICKUP ONLY
23221 Saticoy St - DELIVERY & PICKUP ONLY